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FAQ

Orders ship within 3-5 business days, providing stock availability. COVID-19 is affecting our processing times, but bear with us, as we are a small operation! Please note that this processing time does not include delivery times. We do not process or ship orders on these company observed holidays:

New Year's Eve

New Year's Day

Memorial Day

Juneteenth

Independence Day

Labor Day

Thanksgiving Day

Christmas Eve

Christmas Day

Once your order ships, you will receive an email with tracking information.

Estimated shipping times for US: 2-5 business days
Estimated shipping times for Canada: 2-3 weeks
Estimated shipping times everywhere else: 4-6 weeks

COVID-19 may affect these shipping windows. Please allow additional time for peak holiday periods.

We offer complimentary ground shipping on all continental US orders above $50, after promotional discounts and excluding taxes anywhere within the United States or or its territories.

We also offer complimentary standard international delivery (4-6 weeks) on select online purchases of $150 or more, after promotional discounts and excludes customs duties & taxes, which are charged for importing products into destination countries.

Buyers are responsible for paying any additional costs such as duties, taxes, and customs clearance fees, as requested by the destination country. These charges vary widely and are often based on the price and type of item, package weight and dimensions, origin country, and the taxes, duties, and fees of the destination country.

Buyers are responsible for paying any additional costs such as duties, taxes, and customs clearance fees, as determined by the destination country. These charges vary widely and are often based on the price and type of item, package weight and dimensions, origin country, and the taxes, duties, and fees of the destination country.

Should you choose to refuse the delivery of your order to avoid duties and taxes or if you change your mind, you will be responsible for the return shipping fee charged to V Coterie. The value is dependent on the destination country.

If your order appears to go missing in action, please first contact the postal service using the tracking number provided in your shipping confirmation e-mail.

Please understand that V Coterie is a small, independent company, and as such we cannot accept responsibility for packages that have been stolen or lost by the postal service. If this happens to be the case, please e-mail us after contacting the postal service. We will work with you to find a solution!

For packages lost in transit, all claims must be submitted to USPS no later than 30 days after the estimated delivery date. Claims deemed an error on our part are covered at our expense.

We offer Route Shipping Insurance for guaranteed package protection and one-click refunds for lost, stolen, or damaged items. The cost is 1.5% of your total cart value. When orders are insured with Route, any items stolen off customers porches are automatically covered (11 million Americans had packages stolen last year alone!).

We hope you'll be 100% satisfied with your purchase! If not, please contact us at orders@vcoterie.com within 30 days of delivery to initiate your return. Returned items must be shipped back to us in its original condition and packaging within 14 days of delivery. Buyers are responsible for the cost of return shipping.

Returns are only available for orders that were placed on vcoterie.com. You must be able to provide an order number.

Merchandise showing any signs of wear, resizing, or damage will not be accepted and returned to sender. Please ensure that your return is packed securely in its original packaging as we are not responsible for any damages incurred during transit.

Once your return has been received and accepted, you will be notified via e-mail. Please allow 5-7 business days for your return to be processed and credited to the original form of payment.

All charity designs, sale items, and products that are specified as non-returnable in the description are final sale.

Once your order has been placed, you may cancel it at any time before your item has shipped. Please e-mail orders@vcoterie.com with your order number in the subject line. Should your order ship before we receive your request, the order can no longer be cancelled. We are unable to refund shipping charges for any cancelled order once it has been dispatched.

Sorry, we are unable to accept exchanges at this time! If you received the wrong item, contact us at orders@vcoterie.com with your order # and a photograph so we can fix it ASAP.

Each piece marked as a gift is beautifully tucked in our signature gift box and includes a velvet storage pouch. You can check the box on the direct product listing (full view, not quick view!) so it's ready for gifting.

Unfortunately, we are no longer printing custom gift messages! We apologize for the inconvenience.

At this time, our packaging cannot be purchased a la carte.

Unfortunately, we are no longer printing custom gift messages! We apologize for the inconvenience.

Our invoices never include pricing, so your order invoice will always be gift-ready!

Gift cards are delivered by e-mail and contain instructions for redemption at checkout. Our gift cards have no additional processing fees.

Our gift cards are only valid if purchased on vcoterie.com. V Coterie cannot honor or re-issue gift card credit that is purchased from third party sources.

What's the difference between gold vermeil and regular gold plating?

Vermeil is an historical French plating method which uses a palladium barrier layer and heavy 18K gold or rose gold plating. Gold vermeil is actually precious silver with a gold layer on top of it. The core metal has to be silver. Otherwise, jewelry brands can’t legally sell the piece as vermeil. By contrast, for gold plated jewelry the core metal can be anything, from brass to copper and stainless steel. Vermeil jewelry must also meet a minimum thickness of 2.5 microns. Gold plated jewelry, on the other hand, doesn’t have this requirement.

If you are looking to build a collection of high-quality jewelry without the pure gold price tag, gold vermeil is a fantastic option.

With proper care, our pieces are meant to be worn season after season. Here are some tips to nurse your jewelry for a lifetime:


Rx: VERMEIL

Our signature collection is crafted with a heavy layer of 18K gold over sterling silver, called vermeil. This type of plating is significantly thicker than regular gold plating, and, therefore, longer lasting. 

Sig:

  • Humidity is the enemy. Keep it dry!
  • Limit wear and tear by storing your jewelry individually when possible. Btw — each piece comes with a complimentary storage box!
  • Clean your piece by buffing gently with a soft polishing cloth.

Rx: STERLING SILVER

Sterling silver is an alloy metal containing 92.5 percent silver and a 7.5 percent amalgam of other metals. Chosen for its strength and beauty, sterling silver has a lifetime of durability.

Sig:

  • Humidity is the enemy. Keep it dry! Sterling silver has a tendency to oxidize.
  • Store each piece in your V Coterie gift box or jewelry case when not in use to further slow oxidation.
  • Wear often. The oils in your skin actually slow down the oxidation process!
  • Clean your piece by buffing gently with a soft polishing cloth.

Rx: GEMSTONES

The crystals we use are from Swarovski, highly valued for their beauty, longevity, and brilliance.

Sig:

  • Keep your jewels sparkling with a little bit of warm soapy water. 
  • Avoid harsh chemical cleaners. Shine on!
  • Clean your piece by buffing gently with a soft polishing cloth.

Rx: MISCELLANEOUS

To clean the thread on our cord bracelets, gently spot wash with mild soap and lukewarm water.

Production

Our jewelry factories are certified members of the Business Social Compliance Initiative (BSCI), a leading supply chain management system which drives social compliance within factories in their global supply chains. Our factories score high marks in the following performance areas (PA):

PA 1: Social Management System and Cascade Effect

PA 2: Workers Involvement and Protection

PA 3: The Rights of Freedom of Association and Collective Bargaining

PA 4: No Discrimination

PA 5: Fair Remuneration

PA 6: Decent Working Hours

PA 7: Occupational Health and Safety

PA 8: No Child Labor

PA 9: Special Protection for Young Workers

PA10: No Precarious Employment

PA 11: No Bonded Labor

PA 12: Protection of the Environment

PA 13: Ethical Business Behavior

Our suppliers meet the European Union’s Registration, Evaluation, Authorization and Restriction of Chemicals (REACH) regulations. REACH was adopted to improve the protection of human health and the environment from the risks that can be posed by chemicals, while enhancing the competitiveness of the EU chemicals industry.

All of our metals are conflict-free. We are committed to the ethical sourcing and work exclusively with suppliers who guarantee ethical sources of our materials including chains, findings, and gemstones.

All the crystals we use are from Swarovski who are at the forefront of sustainability. All Swarovski crystals are lead-free and are responsibly produced.


Product Packaging

Our polybags are recyclable and reusable. These made from plant-based/bio-based material instead of fossil-based plastics.

Our cellophane covers are biodegradable and compostable.

Our V Coterie drawer boxes and mini drawer boxes are meant to be kept and reused (not disposed!). 

To inquire about team pricing, please contact us at vteam@vcoterie.com.
Opening orders must be 50 units or more. We offer tiered discounts depending on the size of your order. Please contact us at vteam@vcoterie.com to learn more.
We require disclosure of the company that will be using the product and how product will be distributed or sold. We reserve the right to refuse service.
Items purchased through group orders cannot be resold directly to consumers for any reason.
We encourage all of our teams to place a small sample order of each desired product. This will ensure the perfect selection ahead of time! Subsequently, all group orders are ineligible for returns or exchanges.

You may not resell V Coterie items without express written permission, or unless you have entered a retail agreement with V Coterie. Below is a list of our authorized retail partners:


FIGS Soho
89 Crosby St
New York, NY 10012
www.wearfigs.com


Dental Hygiene Nation
www.dentalhygienenation.com

At this time, only one promotion or coupon code may be applied to an order. Discounts apply to in-stock items and excludes gift cards, gift packaging, charity pins, pre-orders, and sale items. Offers cannot be applied to previous purchases, cannot be redeemed for cash and cannot be used in combination with any other offer or with other discount codes.

We accept most major credit cards including American Express, Visa, Master Card, and Discover as well as PayPal, Apple Pay, and Google Pay.

We also offer financing to our US customers through Afterpay, a 4-installment payment option that allows you to shop now and pay later with zero interest. For additional information and to see if you qualify, please visit afterpay.com.