RETURNS AND EXCHANGES

RETURNS

We hope you'll be 100% satisfied with your purchase! If not, please initiate your return via our portal within 28 days of delivery. Returned items must be shipped back to us in its original condition and packaging. Buyers are responsible for the cost of return shipping. Returns are only available for orders that were placed on vcoterie.com. You must be able to provide an order number.

Merchandise showing any signs of wear, resizing, or damage will not be accepted and returned to sender. Please ensure that your return is packed securely in its original packaging as we are not responsible for any damages incurred during transit.

Once your return has been received and accepted, you will be notified via e-mail. Please allow 5-7 business days for your return to be processed and credited to the original form of payment.

All charity designs, sale items, and products that are specified as non-returnable in the description are final sale.

ORDER CANCELLATION

Once your order has been placed, you may cancel it at any time before your item has shipped. Please e-mail orders@vcoterie.com with your order number in the subject line. Should your order ship before we receive your request, the order can no longer be cancelled. We are unable to refund shipping charges for any cancelled order once it has been dispatched.

OUR GUARANTEE

We're passionate about crafting pieces of the utmost quality. Under our warranty, we’ve got your back. We provide a 2-year warranty from the original order date on each gold vermeil or sterling silver piece. If, for whatever reason, your V Coterie piece is damaged or breaks due to a defect in material or workmanship, we will repair/replace it at no cost, or provide a product of equal value if the original product is no longer available.

Please note that our warranty does not cover lost items, scratches that come with normal wear and tear, improper use or storage of your product, and any modification to your product done by a third party outside of V Coterie.

What happens after 2 years? We offer a lifetime repair service for a small fee.

Simply contact vteam@vcoterie.com with a photo and the original order number to show proof of purchase. Note: Items purchased through a third-party vendor (outside of vcoterie.com) will not be covered under V Coterie's warranty. Please reach out to the company the items were purchased from.

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