FAQs

Please don't worry! If you’ve received your delivery confirmation but do not see your package, it may not be lost. Sometimes, the carriers are a little eager with marking orders as delivered before your order actually arrives, so we like to give them 48 business hours. Most likely, they will attempt to deliver the package again the next day.

If you do not receive your package within 48 hours, please contact us and provide the order number and shipping address. We'll take it from there!

We ship to all 50 U.S. states, Puerto Rico, Virgin Islands, American Samoa, Micronesia, Marshall Islands, Northern Mariana Islands, Palau, Guam; plus, certain regions of Canada. At this time, we are not able to service all other international destinations. The shipping methods offered during checkout will differ based on your shipping address.

For U.S. orders, standard shipping is FREE if you spend $50 or more, and $6 if you spend under $50.

Expedited shipping is available in the continental U.S. Monday through Friday if placed before 11 AM CST for $20 USD per order.

International shipment rates are determined at checkout based on your destination.

Should you decide to return the order, shipping is non-refundable. We are unable to refund shipping fees due to incorrect or insufficient addresses provided. Please ensure that your shipping address is correct and complete (apartment, building, suite numbers) upon checkout.

Take me to Shipping.

First off, our deepest apologies! Please send your order number and a photo of the defective or incorrect piece to vteam@vcoterie.com. Our support team will be happy to help resolve this for you.

Returns are only available for U.S. orders that were placed on vcoterie.com. You must be able to provide an order number.

Eligible items may be returned within 30 days of purchase for a refund. Shipping fees are non-refundable. Returned items must be shipped back to us in its original condition and packaging. We reserve the right to refuse worn, resized, or damaged merchandise. Please ensure that your return is packed securely in its original packaging as we are not responsible for any damages incurred during transit.

Please note that we do not accept returns on custom orders, charity styles, final sale items, and products that are specified as non-returnable in the description as final sale. In the interest of hygiene, all earrings are final sale.

Due to the high cost of international shipments, we are unable to accept returns or exchanges from international destinations at this time. 

Click the link below and enter your order number and shipping zip code to get started. 

Take me to Returns.

U.S. customers may request an exchange for a product of equal or lesser value or for store credit up to 30 days from the purchase date.

Take me to Returns & Exchanges.

We've put together a comprehensive guide on how to care for your jewelry.

Take me to Jewelry Rx.

Take me to Warranty.

The default black rubber back clutch included with all pins is a reliable option when attached to low-traffic items.

For higher traffic items, such as an everyday bag or backpack, we recommend upgrading to a Locking Pin Back. It is equipped with an internal spring mechanism, making it the most secure option available.

1. Hold down the base (larger diameter) of the pin lock against the back of the pin.

2. Pull back the top (smaller diameter) of the pin lock to release.

Take me to Size Guides.

We absolutely can create Custom Lapel Pins for you! We're currently building out this function for our site. Stay tuned. :)

We reserve the right to correct pricing errors and/or to cancel an order due to pricing errors.

Several factors such as inflation, disruptions in supply chain, and the ever-changing cost of raw materials (gold and silver) may affect our costs.

We actively monitor these factors and do our best to balance quality and accessible price points.

Simply put, these students and healthcare professionals are ambassadors for the V Coterie brand. They genuinely love our products and authentically align with our values. They rave about us while receiving benefits like cash and complimentary product along the way!

We look for all around good humans who are fostering community and creating value for the people around them. These individuals range from deeply loyal and regular customers, eager students who are sharing their journeys, to seasoned healthcare professionals in their respective fields.

You must be active on Instagram or TikTok and over the age of 18. We're more likely to see you if you engage with us! Follow us on Instagram, tag us in your posts, and show us what you’re doing to inspire others.

Click here to learn more about our Ambassador Program.