Eligible items may be returned within 30 days of purchase for a refund. U.S. customers may request an exchange or return items for store credit up to 60 days from the purchase date. Returned items must be shipped back to us in its original condition and packaging. We reserve the right to refuse worn, resized, or damaged merchandise. Please ensure that your return is packed securely in its original packaging as we are not responsible for any damages incurred during transit.
Buyers are responsible for the cost of return shipping. Returns are only available for orders that were placed on vcoterie.com. You must be able to provide an order number.
Once your return has been received and accepted, you will be notified via e-mail. Please allow 5-10 business days for your return to be processed and credited to the original form of payment.
Please note that we do not accept returns on custom orders, charity styles, final sale items, and products that are specified as non-returnable in the description are final sale.
Due to the high cost of international shipments, we are unable to accept returns from international destinations at this time.
For more info, please see our Returns and Exchanges Policy.
If you need to make any changes to your order, including adjusting / cancelling the order, or changing the shipping address, please reach out firstname.lastname@example.org with your order number in the subject line within 24 hours of placing the order. Kindly note that as our team works hard to get your order dispatched as quickly as possible, we may not be able to cancel or update your order upon request.
Should your order ship before we receive your request, the order can no longer be cancelled. We are unable to refund shipping charges for any cancelled order once it has been dispatched.
For custom engraved pieces, once the order is placed, we are not able to cancel or update the order.