Returns & Exchanges

Return Policy

We hope you'll be 100% satisfied with your purchase! If not, please contact us at orders@vcoterie.com within 30 days of delivery to initiate your return. Returned items must be shipped back to us in its original condition and packaging within 14 days of delivery. Buyers are responsible for the cost of return shipping.

Returns are only available for orders that were placed on vcoterie.com. You must be able to provide an order number.

Merchandise showing any signs of wear, resizing, or damage will not be accepted and returned to sender. Please ensure that your return is packed securely in its original packaging as we are not responsible for any damages incurred during transit.

Once your return has been received and accepted, you will be notified via e-mail. Please allow 5-7 business days for your return to be processed and credited to the original form of payment.

All charity designs, sale items, and products that are specified as non-returnable in the description are final sale.

 

Order Cancellation

Once your order has been placed, you may cancel it at any time before your item has shipped. Please e-mail orders@vcoterie.com with your order number in the subject line. Should your order ship before we receive your request, the order can no longer be cancelled. We are unable to refund shipping charges for any cancelled order once it has been dispatched.

 

Exchanges

Sorry, we are unable to accept exchanges at this time! If you received the wrong item, contact us at orders@vcoterie.com with your order # and a photograph so we can fix it ASAP.