Warranty

We’re committed to V Coterie quality, and that's why we've got your back under our warranty.

About the Warranty
Warranty Period
Product Care
Make a Claim

About the Warranty

About the Warranty

Warranty Period

Product Care

Make a Claim

About the Warranty

What does your warranty cover?

The warranty applies to jewelry purchased directly from V Coterie and covers any material or manufacturing defects under normal use during the warranty period. Items under the jewelry category include earrings, charms (for necklaces), chains, rings, and bracelets. The warranty does not cover other accessories such as lapel pins, badge reel charms, badge reels, or ring boxes.

What is not covered by the warranty?

  • Physical damage or damage due to normal wear and tear; including stretching, bending, scratches
  • Improper handling or lack of care; ex: plating degradation due to repeat exposure to oils, perfumes, or other chemicals
  • Scratches, broken glass or chips
  • Damages caused by repairs, or adjustments carried out by a third party
  • Lost or stolen goods or parts
  • Sample sale, off-price, or final sale items

Warranty Period

How long is the warranty?

  • The warranty period for V Coterie jewelry is 365 days from the date of purchase
  • Within the warranty period, if the item is proven to be defective in material or manufacturing under normal use, V Coterie will provide a like for like replacement, at no charge. If your model is not available, an alternative of equal value or similar style; or gift certificate of equal value will be provided.

Product Care

How do I take care of my jewelry?

Sometimes a little TLC can resolve the issue! Learn more about Jewelry Care here.

Make a Claim

How do I make a warranty claim?

Simply contact vteam@vcoterie.com with a photo and the original order number to show proof of purchase. Please note, the warranty period is void if a valid proof of purchase is not provided.

Note: Items purchased through a third-party vendor (outside of vcoterie.com) will not be covered under V Coterie's warranty. Please reach out to the company the items were purchased from.

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Simply contact vteam@vcoterie.com with a photo and the original order number to show proof of purchase. Please note, the warranty period is void if a valid proof of purchase is not provided.

Note: Items purchased through a third-party vendor (outside of vcoterie.com) will not be covered under V Coterie's warranty. Please reach out to the company the items were purchased from.

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Gift Options
Your jewelry items will be packaged into as few boxes as possible. (Lapel pins are gift-ready on a backing card). You can substitute or add on extra Pill Bottle Boxes® below.

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